As part of its Smart City agenda, Bristol City Council have commited to create an integrated city-wide management, service delivery and collaborative centre for Bristol. Focussed on the needs of citizens, and aided by an open information platform to encourage innovation on the safety needs of citizens. The £8.3million Programme brings together:
Bus Lane Enforcement
Public Space Monitoring
Out of hours, Concierge and Telecare Services for 13,000 people across the UK
Perform Green were appointed by the Council’s CEO in March 2016 to review progress with the programme and build delivery assurance in order to align the budget and deliverable outcomes. Bringing together and integrating teams and capabilities from multiple sectors across the organisation presented a variety of complex challenges.
Barney Smith was established as the Programme Director reporting to the CEO, and undertook a root and branch review of the programme deliverables. This resulted in a re-planning exercise and major restructuring to protect critical milestones that would have significant beneficial impacts on spend.
An Operations Centre environment to meet agreed accreditation standards
Up to date, integrated and resilient technology
Co-located and joined up operations, within, and supporting, the functions of the Operations Centre
A safe, secure, performing operating centre that sells itself to partners
Development of the commercial model to achieve additional benefit of £8.4m over 10 years
Perform Green were able to supply expertise and strategic leadership from those with direct experience working in Local Authorities and with a prior history of delivering programmes to budget and on time. Alongside Programme leadership, Perform Green have played a critical role in:
Ownership of the Service Design
"Nikki has a wonderful ability of getting to the heart of any problem or issue, and then help resolve it in a caring yet straightforward way. The way in which Nikki takes a collaborative approach to her work results in a supportive team environment. One of the things that has been helpful over the last few months is Nikki not only caring about the big stuff and supporting the team through it but also making the time to listen, support and assist with the more individual concerns that people have. This has resulted in a smooth transition for the team. Nikki not only has excellent people skills but has also made a difference to the way in which our customers can now access our services which should result in more business and a better quality of customer service."
As at end of January 2017, potential external stakeholders of the facility were commenting on the quality, thoughtfulness and potential of the facility to transform lives of citizens and drive inter-agency efficiency of operations.
The Programme was scheduled to cost £8.3 million and deliver direct financial benefit to estates (closure of an office saving £2m pa, and sale of another for £750K) and an additional £800k pa in business efficiencies and commercial revenue. The root and branch review discovered that the programme would overspend (by at least £1.5m) and under-deliver (by at least £750K pa).
Perform Green stepped into the programme and reengineered it to bring it back into line, the programme is due to complete in September 2017 to time and to budget as laid out in the original business case approved by BCC Cabinet in October 2015, and business benefits are expected to be exceeded.